Designs By Daykin

FREQUENTLY ASKED QUESTIONS

For ease of reference, we have produced a downloadable .PDF file which answers the most frequently asked questions.

Please click on the picture to the right to download it.

The most common questions and answers are also reproduced in the web page below.

But please do not hesitate to Contact Us to discuss any of your queries.

Our downloadable documents are typically provided in Adobe Acrobat Portable Document Format (PDF). Adobe Reader enables you to read PDFs. Most computers already have a PDF viewer installed, but some don't. Your version may be out of date and you need to upgrade.

The following link opens up a new window viewing the Adobe website.

Clicking Here opens a new window so that you can download the latest version of Adobe's free Viewer which will enable you to view and print Adobe Portable Document Format (PDF) files. If you have popups disabled in your browser you may need to "cut & paste" the following text in to your address bar at the top of the page:

"https://get.adobe.com/uk/reader/"

Cost, Time & Payment

How much notice is required for an order ?

Order details need to be confirmed no later than 6 weeks before invitations are required for posting, usually about 4 months before the wedding date.

Due to workloads at busy periods it is advisable to secure a place in our design diary.

You can confirm your wedding date with a £50 non refundable booking fee which will be deducted from your final balance.

How long will it take between ordering my wedding stationery and delivery ?

You should allow approximately four to six weeks between ordering and delivery.

If you require your wedding stationery immediately, why not use our express service ? Please ask for availability.

We suggest that you send out your day invites first, collate the replies and then send out the evening ones, hence avoiding having to ask an evening guest to the whole day to make up numbers, and making them feel second best!

NB: If you have 80 guests to the day then you do not need 80 invitations and the same applies to the evening invitations. Allow one invitation per couple/family.

Is there a minimum order number ?

There is no minimum order. It is often advisable to order a few extras, particularly with evening invites. These can be left with guests names blank for any last minutes invites.

How do I pay ?

We have credit and debit card facilities. However, you can also pay by cash, postal order, or cheque payable to Designs By Daykin. Final payment is required before your goods are collected or dispatched.

How much is postage & packaging ?

P&P is normally FREE for orders over £400; however, this can vary. Please see our current price list and special offers. Orders under this amount are posted at cost using Royal Mail special delivery and/or courier. Alternatively you may collect your order at a pre arranged time.

I need wedding stationery in a hurry

We will do our best to accommodate you. Any express orders will depend on our workload at the time of ordering. There may be an additional charge depending on your requirement.

Samples & What's Included

Do you provide samples by post ?

Samples will be charged at the normal value. The fee for samples will be refunded from any subsequent order placed.

Will you print out guest names on the invitations ?

Yes, this service is included in the individual invitation price.

Will you print out guest names on place cards ?

Yes, this service is included in the price.

Are envelopes and insert pages included ?

Yes. For the cards we include colour co-ordinated printed insert sheets and white, cream or ivory envelopes and for scrolls a postal tube is included.

Customising

Personalisation

We are pleased to be able to offer a free personalisation service on your wedding stationery. Your invitation inserts will be personalised for your wedding and your guests names will be printed onto each insert free of charge. Your place cards will also be personalised with each guests names being printed on their card.

Can I choose my wording ?

We will print your personal choice of invite wording or we have a selection of options for your to choose from.

Can I change the wording on the front of the card ?

Of course.

The wording printed on the front of our invites is the most common requested, but is merely a guide as to the layout and sizing. Should you prefer something else in it's place, simply let us know and we will do our best to accommodate your wishes.

Can you do different card sizes ?

We have noted three sizes on our price list but we can supply other sizes if requested - just ask.

Can my order be adapted to suit my colour scheme ?

You will see that our designs have been produced in a wide selection of colours. If, however, your theme is not represented in our samples, please contact us to see if they can be adapted to suit you. If you have a design in mind that you do not see within our portfolio, then please discuss your ideas with us, as we are able to meet any design requirements you may have.

Will you make up cards to my own design ?

If you have a particular design in mind, please contact us to take advantage of my free bespoke service.

What to Order & Ordering More ?

What stationery do I need and how many should I order ?

We have listed below the general wedding stationery available to you but please speak to us if you would like to discuss any ideas which you may have.

What should I do if I run out of stationery once my order has been delivered to me ?

Not a problem.

Firstly, please contact us as soon as possible and let me know what you require and I will agree with you a date for delivery - the price of each additional card will be the same as your previous order and postage will be charged at a first class rate which will be advised to you. Your extra cards will be dispatched to you once payment has been received.

I've Ordered

What happens now ?

On receipt of your order and deposit, we will send you an information pack. This will include:

  • A proof of your customised design for approval.
  • Information on available fonts and other personalisation options available to you.
  • An action plan explaining what happens next, along with expected delivery dates.

Once you have checked and approved the proof we send you, we ask you to send them back to us, along with the remaining balance. We aim to deliver your order within 4 - 6 weeks from receipt of your deposit and final proofs.

Thank You & Mail Services

Time saving service

Let us save you time and worry when you return from your honeymoon.

We are able to offer a 'Thank You card' service whereby, from the details supplied by yourself, we can send each of your guests a personalised thank you card (to be agreed by both parties). This enables you to put your feet up on honeymoon and let me take the stress out of thanking your guests for gifts etc. The cost of this service is £50 plus the price of your chosen thank you card design and either first or second class postage.

Marrying Abroad/Languages

I'm getting married abroad. Can I still have wedding stationery ?

Yes, we will do our best.

If a bride and groom are getting married overseas and are then having a big celebration back home afterwards, then I can provide the invitations for these.

Can I have my stationery in other languages ?

Yes, we will do our best.

For languages other than English, please contact us prior to placing your order as translation, software and design restrictions may apply.

Hints & Tips

Do I need to order my other wedding stationery items when I order my invitations ?

No, you probably won't be sure exactly how many menus, orders of service or place cards you will need until you have received your invitation replies. However, please advise us if you intend for us to supply those items so that we may allocate time within our schedule.

We suggest that you send out your day invites first, collate the replies and then send out the evening ones, hence avoiding having to ask an evening guest to the whole day to make up numbers, and making them feel second best!

NB: If you have 80 guests to the day then you do not need 80 invitations and the same applies to the evening invitations. Allow one invitation per couple/family.

Can I include additional information within my invitations ?

Yes, we will happily accommodate any additional information that you require ie. your gift list, directions or accommodation details etc for you, onto matching paper so that they fit perfectly into your invitations for a completely professional finish. Using your chosen font and colour theme, we will layout all your additional information so that it perfectly co-ordinates and can be slipped into each invitation. Additional printed insert sheets are typically 60p per sheet.

Will I be able to see proofs before printing ?

We will send proofs of your wedding invitation, order of service and menu for you to check. Once you have confirmed that these are correct we will proceed with printing your order.

We have so many items and personalisation options it is impossible to include them all on our website

Can't see what you want ?

Have your own ideas ?

We specialise in making ideas a reality

Please Contact Us to discuss how we can help

Better than any other provider we found by a country mile

- More Testimonials -